Terms of Service and Sale

These Terms of Service and Sale (the “Terms”) form a legally binding agreement between you (the “User”, “you”) and the operator of the Klipa AI service (“Klipa”, “we”). They govern access to and use of the klipa.ai website, its subdomains, applications, programming interfaces (APIs) and all associated tools and services (the “Service”). By creating an account, ticking the acceptance box, or using the Service, you acknowledge that you have read, understood and unreservedly accepted these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

1. Definitions

• Service: all features offered by Klipa, including video and audio editing/processing tools (cut, compress, convert, resize, rotate, speed, audio extraction, GIF, watermark, logo), AI-assisted tools (transcription, subtitles, silence removal, noise removal, filler-word removal, smart reframe, clip extraction, video translation) and importing media from public third-party platform links.
• User Content: any file, video, image, audio, text, link or data you upload, paste, generate or process through the Service.
• Account: the personal space created to access the Service.
• Plan: the subscription tier purchased (Free or Pro).

2. Purpose of the Service

Klipa is an online software-as-a-service (SaaS) platform for editing, processing and converting video and audio files, assisted by artificial intelligence. The Service runs in the browser, with no installation. Klipa provides a technical tool: we do not control, validate or endorse the User Content processed through the Service.

3. Legal capacity and minimum age

The Service is intended for persons with full legal capacity to enter into a contract. You must be at least 18 years old, or of the digital age of majority applicable in your country with verifiable consent from a legal guardian. By using the Service you represent and warrant that you meet these conditions. The Service is not directed at minors and we do not knowingly collect their data.

4. Registration and account security

Access to certain features requires creating an Account with a valid email address or through a third-party identity provider (Google, Apple). You agree to provide accurate information and keep it up to date. You are solely responsible for keeping your credentials confidential and for all activity carried out through your Account. You agree to notify us promptly of any unauthorized use. An Account is strictly personal; transferring, sharing or reselling it is prohibited.

5. Plans, pricing and billing

The Service offers a Free plan and one or more paid plans (“Pro”), whose features and prices are detailed on the Pricing page. Subscriptions are billed monthly or annually, in advance, through our payment provider Stripe. Prices are stated excluding tax; applicable taxes (including VAT) are added where relevant. Unless cancelled, subscriptions renew automatically at the end of each term for an identical period, at the then-current price, charged to the payment method on file. We may change prices; any new price will be notified in advance and applied to the following billing period.

6. Money-Back Guarantee

Klipa offers a money-back guarantee subject to the following cumulative conditions:

• The guarantee applies only to the first subscription taken by the user. Any re-subscription after cancellation is excluded.
• The request must be sent by email to support@klipa.ai within 30 calendar days of the first payment date.
• The guarantee is excluded if a promo code or special offer was applied at the time of subscription.
• The guarantee is excluded in case of violation of these Terms or abusive behavior.
• The refund covers only the last payment made. For annual subscriptions, no pro-rata refund is granted.
• Only one refund is granted per person, per household, and per email address.
• Klipa reserves the right to verify eligibility conditions and to refuse any request that does not meet the above criteria.

7. Right of withdrawal and general no-refund policy

The Service consists of the supply of digital content and services performed immediately. Where a statutory cooling-off period applies, by requesting immediate performance of the Service and starting to use it, the consumer expressly waives the 14-day right of withdrawal for the part already performed. Outside of the guarantee defined in Article 6, no refund will be granted, regardless of the reason. Annual subscriptions are not refundable on a pro-rata basis in case of early cancellation. Cancellation takes effect at the end of the current billing period.

8. Termination by the User

You may cancel your subscription or delete your Account at any time from your personal space or by contacting us. Cancellation ends automatic renewal; you keep access to paid features until the end of the period already paid for. Deleting the Account results in erasure of your data as described in our Privacy Policy.

9. Acceptable use and prohibited content

You agree to use the Service lawfully and in accordance with these Terms. It is strictly prohibited to upload, process, generate, store or distribute through the Service any of the following content or conduct:

• illegal content, or content infringing any applicable law or regulation;
• pornographic, sexually explicit, or adult-entertainment content;
• any content involving minors in a sexual or exploitative context (zero tolerance — any such content will be immediately reported to the competent authorities);
• non-consensual, intimate or defamatory content, misleading “deepfakes”, impersonation;
• content inciting hatred, violence, terrorism, harassment, or that is discriminatory;
• content infringing intellectual property rights, copyright, trademarks, image rights or third-party privacy;
• malware, viruses, or attempts to compromise the security or integrity of the Service;
• unauthorized automated use (scraping, bots), circumvention of quotas, technical limitations or security measures;
• resale, sublicensing or commercial exploitation of the Service not expressly authorized;
• any action likely to overload, disrupt or degrade the Service or its infrastructure.

Klipa implements moderation measures, including automated detection of adult content, and reserves the right to refuse, block or remove any content, and to suspend or terminate any Account, without notice or refund, in case of suspected violation.

10. Importing from third-party platforms

The Service allows importing media from public third-party platform links. You are solely responsible for ensuring that you hold the necessary rights or permission to use such media, and that the import complies with the source platform's terms of use and applicable copyright. Klipa is merely a technical intermediary, does not host the source platforms and does not encourage any unlawful use. Certain platforms (including services whose terms prohibit it) are not supported.

11. User Content: rights and warranties

You retain all rights to your User Content. Klipa claims no ownership of it. You represent and warrant that you hold all rights, licenses and permissions required for the User Content you process, and that such content does not violate any law or third-party right. You remain solely responsible for your User Content and the consequences of its processing or distribution.

12. License granted to Klipa

Solely to provide and operate the Service, you grant Klipa a worldwide, non-exclusive, royalty-free and limited license to host, store, copy, transcode, modify (for technical processing purposes), transmit and display your User Content. This license ends upon deletion of the content or Account, subject to temporary backups and legal retention obligations. Files are automatically deleted according to the retention period of your Plan.

13. Klipa's intellectual property

The Service, its technology, software, interface, text, trademarks, logos and all its elements are the exclusive property of Klipa or its licensors and are protected by intellectual property law. Nothing herein grants you any right to these elements, except the limited, personal, non-exclusive and non-transferable right to use the Service in accordance with these Terms.

14. Artificial intelligence features

Some features rely on artificial intelligence models, operated in-house or through third-party providers. AI-generated results (transcriptions, subtitles, translations, cuts, reframing, etc.) are provided “as is”, may contain inaccuracies and are not guaranteed. You are responsible for reviewing and using these results. You remain responsible for the User Content submitted to these features.

15. Personal data

The processing of your personal data is described in our Privacy Policy, which forms an integral part of these Terms. We implement reasonable technical and organizational measures to protect your data, in accordance with the General Data Protection Regulation (GDPR).

16. Availability, maintenance and changes

The Service is provided “as is” and “as available”. We strive to ensure maximum availability without guaranteeing uninterrupted or error-free operation. We may, at any time and without notice, modify, temporarily suspend (including for maintenance) or discontinue all or part of the Service, and add or remove features.

17. Disclaimer of warranties

To the extent permitted by law, the Service is provided without warranty of any kind, express or implied, including as to fitness for a particular purpose, quality, accuracy of results (including AI-generated results), security or freedom from interruption. No advice or information obtained through the Service creates any warranty not expressly stated herein.

18. Limitation of liability

To the fullest extent permitted by law, Klipa shall not be liable for indirect, incidental or consequential damages, including loss of data, loss of business, loss of revenue, loss of profits or reputational harm, arising from the use of or inability to use the Service. In any event, Klipa's total aggregate liability, on any basis, is limited to the amount actually paid by the User during the twelve (12) months preceding the triggering event. These limitations do not apply in case of gross negligence or willful misconduct, nor where prohibited by law (in particular under mandatory consumer rights).

19. Indemnification

You agree to defend and indemnify Klipa, its officers, employees and partners against any claim, action, damage, cost or expense (including reasonable defense costs) arising from your User Content, your use of the Service in violation of these Terms, or the violation of any third-party right or law.

20. Suspension and termination by Klipa

We reserve the right to suspend or terminate your access to the Service, immediately and without notice or refund, in case of violation of these Terms, fraudulent, abusive or unlawful use, security risk, or legal obligation. Provisions that by their nature must survive termination (intellectual property, liability, indemnification, governing law) remain in effect.

21. Force majeure

Klipa shall not be liable for any failure resulting from force majeure or events beyond its reasonable control, including network or hosting outages, third-party provider failures, cyberattacks, or decisions by authorities.

22. Changes to the Terms

We may modify these Terms at any time. The applicable version is the one in force at the date of your use of the Service. In case of a substantial change, we will inform you by an appropriate means. Continued use of the Service after the changes take effect constitutes acceptance.

23. Third-party services and links

The Service may integrate or link to third-party services (payment, authentication, AI providers, fonts, hosting). Klipa is not responsible for these services, which are governed by their own terms.

24. General provisions

If any provision hereof is held invalid, the remaining provisions remain applicable. Klipa's failure to enforce a provision is not a waiver. You may not assign your rights hereunder without our consent; Klipa may assign its rights in connection with a corporate transaction. These Terms, together with the Privacy Policy and the Pricing page, constitute the entire agreement between the parties.

25. Governing law, mediation and disputes

These Terms are governed by French law. In accordance with applicable consumer law, the consumer may use a consumer mediator free of charge to seek an amicable resolution of a dispute. The European online dispute resolution platform is available at ec.europa.eu/consumers/odr. Failing amicable resolution, and subject to mandatory jurisdiction rules applicable to consumers, the courts of Paris have jurisdiction.

26. Contact

The Service is operated under the Klipa AI brand (klipa.ai). General contact: contact@klipa.ai — Support and refunds: support@klipa.ai.